Delivery, Returns and Refunds


Free 2nd class delivery on UK orders over £20.

You can also choose to upgrade to 1st class delivery at the checkout for £3

We aim to process your order within 1-2 business days.

Depending on your selection at the checkout, items are sent by Royal Mail 1st or 2nd class, although sometimes we may use a courier if it is a large order.

If tracking is available (usually on larger orders) then we will be able to provide tracking details.

You will receive an email when your items have been despatched.

You can email us at customerlove (@) and we will do our very best to help you.

Returns and Refunds

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If you are not entirely satisfied with your purchase, we’re here to help.


You must notify us at returns (@) that you wish to return the item.

You have 28 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a few days, depending on your card issuer’s policies.

Return Shipping

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non­refundable. If there is a situation where we will cover the postage then of course we will let you know.


Contact us at returns (@) so we can approve your request and tell you how and where to send your item(s).

Please contact us first, otherwise we will not be able to process the return and refund.